Please send your complaint stating your user ID, account number and the error message you received when you tried to login to www.ubadirect.com so we can ascertain the cause of your challenge with a view to resolving it.

For security reasons sorry we will be unable to disclose the required information to you via this medium. Please call us on the numbers below to confirm.
+234 803 560 6000
+234 802 560 6000
+234 1 2808822

To activate our internet banking service on your account, kindly click on the link http://www.ubagroup.com/country/productpage/203 to apply. You can also apply by visiting your branch or any UBA branch nearest to you to complete an application.

You can access your account from any location, by applying for our online banking service (U-Direct). This service affords you the following benefits:

• Balance enquiry
• Transfer funds between your accounts
• Transfer funds between you and other UBA account holders
• Transfer funds to named beneficiaries (without accounts)
• Print account statements
• Check transactions

Please follow the link below to our webpage where you can access the requisite forms. Endeavor to print, hand fill, scan and send back to us alongside the bio data page of your international passport. http://www.ubagroup.com/country/productpage/203

Please confirm if you are a first time user and if you filled the acknowledgement stub attached to your PIN Mailer and dropped it at the branch where you picked your PIN Mailer. If you just did that you will have to give them 24 hours after the stub is dropped for your U-Direct profile to be activated from the backend.

Also ensure that the address of the website you are trying to log-on to is www.ubadirect.com . If you still have problems logging on please send a mail to ubadirect@ubagroup.com with the error message you get each time you try to log on, the branch you picked your PIN Mailer from, your account name, account number and User I.D.

If yes, please send your complaint/request to ubadirect@ubagroup.com stating your user id, account number and the error message received.

If yes, please send the screen shot of the page to ubadirect@ubagroup.com

If yes, please send a mail requesting for a re-print of your details to ubadirect@ubagroup.com stating your user id, account number and the name of the preferred UBA branch where you will like us o deliver your new details for onward delivery to you

Please visit your branch so they can activate you on U-Mobile.

Please call us on any of the numbers below to make your request for SMS alert. This is because we need to verify your details before the request is treated.
+234 803 560 6000
+234 802 560 6000
+234 1 2808822

If yes, please call our Customer interaction Centre on any of the numbers below and make your request.
+234 1 2808822
+234 700255822
+234 8035606000
+234 8025606000

Lodge your complaint at your bank giving the details of the transaction. This is because such request can only be investigated through your bank i.e. your bank will send us the required detail; we will investigate and revert to your bank who will further advice you.

Please provide us with your account number and the name of the branch where the account was opened so we can further advice.

Please ignore all such mails as it is a scam intended to defraud unsuspecting individuals. We strongly advise that you desist from all forms of communication with these imposters in your own best interest to avoid being a victim of fraud. UBA is a foremost institution that has long built its reputation on integrity and diligence; we are in no way associated to these individuals.

- Minimum opening amount N5, 000
- Means of identification (driver’s license, national id card or international passport)
- Two referees (current account holders)
- Three months utility bills (most recent), electricity, satellite TV (DSTV), Water.
- Two recent passport photographs
Note that you have to be an account holder either with UBA or any other bank. For the requirements in other countries, explore Our Global Locations

- Minimum opening amount N2, 000
- Means of identification (driver’s license, national ID card or international passport)
- Two recent passport photographs
- Three months utility bills (most recent) e.g. electricity, satellite TV (DSTV), Water.
Note that you have to be an account holder either with UBA or any other bank.
For the requirements in other countries, explore Our Global Locations

You cannot convert your current salary account to a UBA Employee Savings Account because this is not permissible. However, you can visit a UBA branch and request to open an Employee Savings Account.

To be able to treat your request, you will need to provide us with your account number or any document (Withdrawal/deposit slip, cheque booklet, bank ID etc) that can assist us in tracing your account so we can advice you on the steps to reactivating of your account.

To reactivate your accounts, please visit any of our branches nearest you and fill an account reactivation form.

Yes we finance second hand cars through our vendors. For further enquiries, you can call our Customer Interaction Center on the numbers below:
+234 803 560 6000
+234 802 560 6000
+234 1 2808822

We appreciate your interest in our bank. Please visit “the careers section of our website” and complete an online resume. You can update your profile on an ongoing basis and view recent vacancies. You would be contacted as soon as we have a vacancy that matches your profile.

Please provide us with your account number and the name of the branch where your account was opened so we can further advice.

Yes you can transfer money from the United Kingdom to your account in Nigeria through a swift transfer. This can be done by visiting any bank of choice in the UK and request to do a swift transfer. For this, we will provide you with the necessary code that you will provide at the bank for them to initiate your transfer. Please feel free to contact us to request for the code.

Please contact the Business Operations officer or Business Manager of the business offices where your account is domiciled

Please complete our customer complaint form. Also provide us with your user ID and account number (if you are a UBA customer) so we can ascertain the cause of your challenge with a view to resolving it speedily. If it involves one of our business offices, please include the name of the business office, date and time of incident (as applicable). We value your continued patronage and it is our sincere hope that this relationship would remain, thereby making it imperative for us to treat this issue with utmost priority. Your understanding and patience is appreciated.

For Nigerians, visit the Non Resident Nigerian Web pages
For Liberians, visit the Non Resident Liberian web pages
For others, please visit the respective country's website/webpage

You can forward your proposal/mail to cic@ubagroup.com

Click on "The Group" section of the UBA Group Website. There you would find information on our history, achievements, management, global locations, etc.